If I change my mind or want to cancel my order (within 14 working days)
Under the Distance Selling regulations you are entitled to a full refund from items
purchased from a website with 14 days of receipt of goods, less the cost of postage.
Refund exemption: However, orders related to our Investiture products are bespoke. A
great deal of time and effort goes into producing these products not only on the day of
filming and photographing, but back in the office during post production. This work is done
by us uniquely and personally for you. We are therefore unable to accept returns from any
of these personalised products or photographs. We will address any issues you have with
our products and services to ensure that the product you have is up to the usual high
standard that our customers experience.
What if my product is faulty?
If you feel that your product(s) is faulty please contact us immediately to discuss before
arranging return of your goods so we can look at and rectify the issue. Under some
circumstances it may not be necessary to return the item(s), instead we will process a
replacement to rectify the issue that we agree with you during your email or phone contact
In the unlikely need to return a product, we strongly advise that all returns are sent via a
recorded/insured delivery service as we will not be responsible for any goods lost or
damaged during the return. The return should include all items including a cover note
stating that no copies have been made of the films or photographs or parts thereof.
We would also like to know your reason for return so we can look to improve our
products/service in the future. The return of these goods is at your cost. All refunds have to
be received within 14 days of receipt of goods, unfortunately after this time refunds will no
longer be accepted.
If you have an Internet or order query wish to cancel your order, please contact us by email
firstname.lastname@example.org or by phone +44 (0) 118 9776800 or by post.
Cancellations can only be made if the personalisation of the product has not begun.
Our address details can be found on our contact us page.